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Refund policy

Leo Hobby Return and Refund Policy

At Leo Hobby, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. This policy outlines the general guidelines for returns and refunds on our marketplace. However, please note that each seller on Leo Hobby may have their own return and refund policies. We encourage you to review the individual seller's policy before making a purchase.

1. General Return and Refund Policy

  • Eligibility for Returns: Items must be unused, in the same condition that you received them, and in the original packaging.

  • Return Window: Returns must be initiated within 14 days of the delivery date. After this period, returns may not be accepted.

  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

  • Non-Returnable Items: Certain items such as perishable goods, custom products, and personal care items may not be eligible for return. Please refer to the seller’s policy for specifics.

2. How to Initiate a Return

  • Contact the Seller: Start by contacting the seller directly through the Leo Hobby platform. Provide your order number, reason for the return, and any supporting details.

  • Seller's Instructions: Follow the return instructions provided by the seller, which may include shipping the item back to the seller's address.

3. Refund Process

  • Approval: Once the seller receives and inspects your returned item, they will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error).

4. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Exchanges: If you need to exchange an item, please follow the same process as for returns. Depending on the seller’s policy, you may be responsible for additional shipping costs.

5. Exceptions and Special Cases

  • Damaged or Defective Items: If you received a damaged or defective item, please contact the seller immediately. Provide photos and a detailed description of the issue. The seller will guide you through the return or exchange process.

  • Lost or Missing Refunds: If you haven’t received a refund within the specified time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact the seller or Leo Hobby customer service for assistance.

6. Seller-Specific Policies

  • Individual Policies: Each seller on Leo Hobby may have their own return and refund policy. These policies are available on the seller’s page and/or product listing.

  • Compliance: By purchasing from a seller on Leo Hobby, you agree to comply with their return and refund policy. Ensure you review these policies before making a purchase.

7. Contact Us

If you have any questions or need further assistance, please contact Leo Hobby customer support at info@leohobby.com. We are here to help and ensure your shopping experience is smooth and satisfactory.

Disclaimer: Leo Hobby is a marketplace that connects buyers and sellers. While we strive to provide a consistent experience, each seller is responsible for their own return and refund policies. Leo Hobby is not liable for any disputes arising from individual seller policies.